Privacy policy

Privacy Policy for LashFB Limited - Last updated 28/4/2025

Introduction

This Privacy Policy explains how LashFB Limited ("we", "our", or "us") collects, uses, and protects your personal data. By using our services or interacting with our website, you consent to the practices described in this policy.

LashFB Limited is a registered company in the UK, with company number 14888874. Our registered office address is City Exchange, Leeds, LS1 5ES. For any questions regarding your personal data, please contact us at hello@lashfb.com.

1. Information We Collect

We collect personal data to provide and improve our services. The types of personal data we collect include:

Personal Identification Data: Name, email address, phone number (if provided).
Payment Information: Payment card details, billing address, and transaction history (handled by third-party payment providers).
Website Usage Data: IP address, browser type, device type, pages viewed, and actions taken on our website.
Marketing Preferences: Data on your preferences for receiving marketing communications.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: To deliver services, process transactions, and provide customer support.
To Improve Our Website and Services: To analyze usage data and improve user experience.
Marketing and Communications: To send promotional emails, newsletters, or information about new products/services, provided you have consented.
Compliance with Legal Obligations: To comply with legal requirements (e.g., record-keeping and reporting).

3. Lawful Basis for Processing Your Data

We process your personal data based on the following lawful bases under the UK GDPR:

Contractual Necessity: To fulfill our contractual obligations, such as processing orders and delivering services.
Consent: When you have provided explicit consent, especially for marketing communications and certain cookies.
Legitimate Interests: For activities like improving our services or protecting our business interests, as long as this does not override your rights.
Legal Obligation: To comply with applicable laws and regulations (e.g., tax or accounting requirements).

4. Marketing Communications

We may send you marketing communications via email, phone, or text. You can opt-in to receive these communications when you sign up or place an order. You can also withdraw your consent at any time by:

Clicking "unsubscribe" in any marketing email.
Contact us at hello@lashfb.com to opt out.

We will not send you marketing materials without your prior consent.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal and accounting purposes.

Order Data: We will retain order-related information for 6 years to comply with tax and legal obligations.
Marketing Data: We retain marketing preferences until you withdraw consent or unsubscribe.

After the retention period expires, your personal data will be securely deleted.

6. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze website traffic, and deliver personalized advertising.

What Are Cookies?: Cookies are small text files stored on your device that help us recognize you and improve your experience when you visit our website.
Types of Cookies We Use:

Essential Cookies: Necessary for the basic functioning of the website.
Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics).
Advertising Cookies: To deliver relevant ads based on your interests.

You can manage or reject cookies by adjusting your browser settings or using our Cookie Preferences Center.

7. Sharing Your Information

We may share your personal data with third parties in the following situations:

Service Providers: To facilitate payment processing, marketing, analytics, and other services.
Legal Compliance: To comply with legal obligations or protect our rights and interests.
Business Transfers: If our business is merged, sold, or transferred, your personal data may be transferred as part of that transaction.

We ensure that any third parties we share data with comply with appropriate data protection standards.

8. Data Transfers Outside the UK

We may transfer your personal data to countries outside the UK, including the EEA and beyond. When transferring data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or Adequacy Decisions.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Restriction of Processing: Request restriction of data processing under certain conditions.
Right to Data Portability: Request transfer of your personal data to another provider.
Right to Object: Object to processing of your personal data, especially for direct marketing.

To exercise any of these rights, please contact us at hello@lashfb.com. We will respond to your request within one month.

10. Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or alteration.

However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page or contacting you directly.

12. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us at:

LashFB Limited
City Exchange, Leeds, LS1 5ES
Email: hello@lashfb.com