Terms of service

TERMS & CONDITIONS

GENERAL

Welcome to LashFB’s Terms & Conditions

At LashFB, we are committed to providing clear and transparent communication to our customers. We are a beauty product supplier for Lash Technicians, businesses, and consumers in the UK.

By accessing the site or signing up for our services, you agree to be bound by these Terms and Conditions. If you do not agree, please leave our site, do not use or register on the site, and refrain from using any of our services.

These Terms and Conditions explain how you may use our website and services found at www.lashfb.com (“the Site”). Whether you’re browsing as a guest or using our services as a registered customer, these terms apply to you.

These Terms & Conditions also govern your use of our site for purchasing items, as well as any orders placed through it where we supply products directly to you, whether they are goods or services.

We may update these Terms from time to time. Please check this page regularly for any changes.

CONTACT

Who We Are & Our Contact Information

LashFB is a UK-based online retailer operated by LashFB Limited, a company registered in England and Wales under company number 14888874.

Our registered office is located at:
City Exchange, Albion Street, Leeds, England, LS1 5EL.

You can contact us at:
Email: hello@lashfb.com

How We May Contact You

If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

POLICY’S

Additional Policies

Your use of our site is also governed by our Privacy Policy & Cookie Policy, which outlines how we handle your personal data. By using our services, you agree to the way we process your information and confirm that all details you provide are accurate.

CUSTOMER DEFINITION’S

Lash Tech/ Business Customer or Consumer?

In some areas, you will have different rights under these terms depending on whether you are a business or a consumer.

You are considered a consumer if:

You are an individual.
You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).

If you are a business customer, these terms constitute the entire agreement between us regarding your purchase.

You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us that is not set out in these terms.

Furthermore, you agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Liability Disclaimer

Certain products offered by LashFB are designated for professional use only. However, whether you are a consumer, lash technician, or business, it is your sole responsibility to ensure that the products are appropriate for your intended use, and that they meet your specific needs and requirements. LashFB disclaims any and all liability for any damages, injuries, or issues arising from the misuse, improper handling, or failure to adhere to professional standards when using our products. By purchasing and using these products, you acknowledge and accept full responsibility for their application and use. LashFB will not be held liable for any consequences resulting from the use of our products.

ORDERS

How We Will Accept Your Order

For orders placed through our website, our acceptance will take place when we confirm your order, at which point a contract will come into existence between you and us. For orders placed over the telephone, our acceptance shall take place when we verbally confirm your order, at which point a contract will come into existence between you and us.

If We Cannot Accept Your Order

If we are unable to accept your order, we will inform you of this in writing or by telephone and will not charge you for the product. This might be because:

The product is out of stock.
There are unexpected limits on our resources which we could not reasonably plan for.
We have identified an error in the price or description of the product.
We are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and inform you of it when we accept your order. It will help us if you can provide the order number whenever you contact us about your order.

OUR BRANDING AND PRODUCTS

Products May Vary Slightly from Their Pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours will accurately reflect the actual colour of the products. Your product may vary slightly from the images displayed.

Product Packaging May Vary

The packaging of the product may vary from that shown in images on our website.

Training Services Dates May Change

We reserve the right to cancel or change the date of any training services by giving less than seven days' notice, except in the case of emergencies, where we reserve the right to give less notice. If we cancel the services, we will offer you a full refund or an alternative date (at our discretion).

Some of Our Products Are Only for Professional Use

Some of our products are for professional use only. These can be found on the relevant page on our website “LASH PRO”. By purchasing products that are for professional use only, you acknowledge that these are intended for professional use and confirm that you have received the appropriate training for using such products.

If You Are a Lash Tech/ Business and Sell or Use Our Products

You shall observe all directions and instructions given by us for the promotion and advertisement of the products to protect the goodwill and reputation of our brands. You shall also ensure that any website you use for the sale of the products complies with all directions and instructions given by us, particularly in relation to any quality standards. All promotional material (whether online or offline) shall be pre-approved by us before use.

You acknowledge our ownership of the trademarks (including logos) relating to the products and that you only have a non-exclusive right to use them for the promotion, advertisement, and onward sale of the products. You shall not otherwise acquire any rights in such trademarks. You accept that failure to adhere to these obligations may result in us ending our contract with you.

Usage:

a) We do not require you to submit certification before placing an order.
b) By placing an order, you confirm that you are qualified to use the products and acknowledge that LashFB will not be held liable for any misuse or damage resulting from improper use due to lack of professional training.

While it is ultimately your responsibility, we recommend the following guidelines:

Conduct a patch test on every client 24-48 hours before their lash appointment by applying a few lashes to each eye.
Ensure the client is fully informed of the potential risks associated with lash adhesive reactions. This must be documented, with both the client and lash artist signing to confirm their understanding and consent.
Adhere to the guidelines set by your insurance provider.

Disclaimer: If your insurer requires a patch test, we recommend conducting one 24-48 hours before the appointment by applying a few lashes to each eye. If your insurer mandates following the supplier's guidelines, please note that while we provide the products, we do not offer specific usage instructions.

Product Use and Liability Disclaimer

YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible.

If it is possible, we will inform you of any changes to the price of the product, the timing of supply, or any other necessary adjustments due to your requested change, and ask you to confirm whether you wish to go ahead with the change.

If we cannot make the change or if the consequences of making the change are unacceptable to you, you may want to end the contract (see clause: "Your Rights to End the Contract").

OUR RIGHTS TO MAKE CHANGES

Minor Changes to the Products

We may change the product to:

Reflect changes in relevant laws and regulatory requirements.
Implement minor technical adjustments and improvements, for example, to address a security threat.

These changes will not affect your use of the product.

More Significant Changes to the Products and These Terms

In addition, as advised or set out in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received (see clause, “your rights to end the contract”).

PRICE AND PAYMENT

Where to Find the Price for the Product

All prices are in pounds sterling (£) (GBP). We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 7.3 for what happens if we discover an error in the price of the product you order.

If You Are a Consumer

The price of the product (which includes VAT) will be the price indicated to you on the order pages when you place your order or, if you place an order by telephone, the price told to you over the telephone. If the price is exclusive of VAT, we will always inform you.

If You Are a Business

The trade price of products listed on our trade website, communicated to you via email, or told to you over the telephone is exclusive of VAT, unless we tell you otherwise or the website specifies to the contrary.
We will pass on any changes in the VAT rate. If the VAT rate changes between your order date and the date we supply the product, we will adjust the VAT you pay, unless you have already paid for the product in full before the change takes effect.

What Happens If We Get the Price Wrong?

It is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order, so if the correct price of the product at your order date is lower than our stated price, we will charge you the lower amount. If the correct price is higher, we will contact you for instructions before accepting your order. If we process your order where a pricing error is obvious, unmistakable, and could reasonably have been recognised by you as a mispricing, we may end the contract, refund any sums you have paid, and require the return of any products provided.

When You Must Pay and How You Must Pay

We accept payment from all major debit and credit cards, except American Express. We do not accept cash or cheques.

When you must pay depends on what product you are buying:

For goods: You must pay for the products before we dispatch them. We will not charge your credit or debit card until the order has been placed.
For training services: You must pay 100% of the price upon placing your order.

If Payment is Not Received and You Have Already Received the Products:

You must:

Pay for such products as soon as possible and, in any case, within 30 days; or
Return the products in "as new", fully sellable condition to us as soon as possible and, in any case, within 30 days.

If you return the products, you must keep them in your possession, take reasonable care of them (including following any instructions or manuals provided), and not use them before returning them to us.

Our Right of Set-Off if You Are a Business Customer

If you are a business customer, you must pay all amounts due to us under these terms in full, without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law).

We Can Charge Interest If You Pay Late

If you do not make any payment by the due date, we may charge interest on the overdue amount at a rate of 4% per year above the Bank of England's base rate from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment, whether before or after judgment. You must pay us interest along with any overdue amount.

What to Do If You Think an Invoice is Wrong

If you believe an invoice is incorrect, please contact us within seven days of receipt to let us know. You will not be required to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on any correctly invoiced sums from the original due date.

CREDIT ACCOUNT

8.1 If you are a business and wish to open a credit account, you must complete our account opening form, available on request. We may conduct a credit reference check before opening a credit account for you. When completing the form, you must ensure that all information provided is accurate and complete. Failure to do so may cause a delay in processing your application.

8.2 If you are a business and hold a credit account with us, payment must be received by us (not posted by you) by the 25th day of the month following the date of the invoice. We reserve the right to withdraw our credit terms if payment is not received by the due date.

8.3 Maximum credit limits are set for new accounts. We will inform you of your credit limit when you open your account and notify you if we change it. Once your credit limit is reached, no further orders will be accepted until payment has been received, even if this is before the 25th of the month following the invoice date.

8.4 Credit accounts are provided at our discretion. We reserve the right to decline an application for credit facilities and/or withdraw credit facilities granted at any time.

PROMOTION CODES - WEBSITE ONLY

Any code that entitles you to an exclusive saving on orders placed only on our website (Promotion Code) is subject to the terms of this clause and any other terms that we may inform you of.

Promotion Codes are valid for orders placed exclusively online and are valid only for trade and professional customers.
Promotion Codes may be valid on specific products and may be withdrawn at any time.
Only one Promotion Code may be used per order.
Promotion Codes must not be shared with others.
Promotion Codes cannot be used in conjunction with any other promotion, including sales or discounted items.
We reserve the right to decline an order where, in our opinion, a Promotion Code has been misused or is invalid for the order placed.

In the event of product returns, a refund or replacement may be offered for the original purchase value once the discount has been applied. This excludes delivery charges, gift wrapping, and gift card costs.

DELIVERY

Delivery Costs

The costs of delivery will be displayed to you on our website, advised to you via email, or communicated to you in the course of email exchanges. Unless otherwise agreed, the products shall be delivered on a DAP (Delivery at Place) Incoterms® 2020 basis. This means we are responsible for arranging carriage and delivering the products to the named destination, but you are responsible for the costs and risks associated with unloading at the delivery location, import clearance, and any applicable local taxes or import duties.

When We Will Provide the Products

During the order process, we will inform you when we will provide the products to you.

We Are Not Responsible for Delays Outside Our Control

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If You Are Not at Home When the Product is Delivered

If no one is available to take delivery and the products cannot be posted through your letterbox, the selected courier will leave you a note informing you of how to rearrange delivery.

If You Do Not Re-arrange Delivery

If you do not collect the products as arranged or do not re-arrange delivery after a failed delivery or after they have been left at a delivery depot, the products will be returned to us, and we may end the contract.

When You Become Responsible for the Products

A product becomes your responsibility once we deliver it to the address you provided or you collect it from us.

When You Own the Products

You own the products once we have received full payment.

What Will Happen If You Do Not Give Required Information

If we need certain information to supply the products, this will be stated in the product description on our website. We will contact you in writing to request this information.

If you do not provide this information within a reasonable time, or if the information is incomplete or incorrect, we may either end the contract or charge a reasonable sum for any extra work required as a result. We will not be responsible for any delays or failure to supply products caused by your failure to provide the necessary information.

Reasons We May Suspend the Supply of Products

We may need to suspend the supply of products to:

Deal with technical problems or make minor technical changes.
Update the product to reflect changes in relevant laws or regulatory requirements.
Make changes to the product as requested by you or notified by us.

Your Rights if We Suspend the Supply of Products

We will contact you in advance to inform you if we are suspending the supply of a product, unless the situation is urgent or an emergency. If we suspend the product, we will adjust the price so that you do not pay for the products while they are suspended. You may contact us to end the contract if we suspend the product (or tell you we will suspend it) for more than 7 days, and we will refund any sums you’ve paid in advance for the product in respect of the period after you end the contract.

YOUR RIGHTS TO END THE CONTRACT

If You Have Changed Your Mind:

If you are a consumer and have changed your mind about the product, you have the right to cancel most products within 30 days and receive a refund without providing any reason.

However, your right to change your mind does not apply to:

Products that are not suitable for return due to health protection or hygiene reasons;
Products that become unsealed after you receive them (e.g., nail polish and lip balm, if the sealed packaging has been opened);
Products that, due to their nature, cannot be returned or are liable to deteriorate or expire rapidly;
Services, once completed, even if the cancellation period is still running; or
Any products that become mixed inseparably with other items after delivery.

How Long Do Consumers Have to Change Their Minds?

As a consumer, you have 30 days to change your mind after the day you (or someone you nominate) receives the products, unless your products are split into multiple deliveries. In this case, you have 14 days after receiving the last delivery to change your mind.

If you decide to change your mind, you must inform us.

How to End the Contract with Us:

To end the contract, you must tell us you wish to cancel. Please refer to the section "How to End the Contract With Us" below.

Ending the Contract Due to Something We Have Done or Are Going to Do:

If you are a consumer ending a contract for any of the following reasons, the contract will end immediately, and we will refund you in full for any products that have not been provided. You may also be entitled to compensation. The reasons are:

We have informed you of an upcoming change to the product or these terms that you do not agree to (see clause 2);
We have informed you of an error in the price or description of the product you have ordered, and you do not wish to proceed;
There is a risk that the supply of the products may be significantly delayed due to events outside our control;
We have suspended the supply of the products for technical reasons, or we notify you of an upcoming suspension for a period exceeding one month;
You have a legal right to end the contract because of something we have done wrong.

Where We Are Not at Fault and There Is No Right to Change Your Mind:

Even if we are not at fault and you do not have the right to change your mind, you can still end the contract before it is completed. However, you may have to pay compensation. A contract for products is considered complete when the product is delivered and paid for, and a contract for services is complete when we have finished providing the services and you have paid for them.

If you want to end a contract before it is completed, where we are not at fault and you are not exercising the right to change your mind, just contact us to inform us. The contract will end immediately, and we will refund any sums paid for products not provided. However, we may deduct reasonable compensation for any costs we incur as a result of your decision to end the contract.

HOW TO END THE CONTRACT WITH US

To end the contract with us, please inform us by the following methods:

By Email: Email us at hello@Lashfb.com. Please provide your name, home address, details of your order, and where possible, your phone number and email address.

RETURNS AND REFUNDS

Returning Products After Ending the Contract:

If you end the contract for any reason after the products have been sent to you or you have received them, you must return the products to us PLEASE CONTACT US BY EMAIL : hello@lashfb.com.

Alternatively, if the products are not suitable for posting, we can arrange for collection.

Please contact customer services at hello@lashfb.com to request a return label or to arrange a collection.

If you are a consumer exercising your right to change your mind, you must send the products back within 14 days of informing us that you wish to end the contract please contact us as per above.

When We Will Pay the Costs of Return:

You are responsible for the cost of returning the products, even if you are a consumer exercising your right to change your mind, unless:

The products are faulty or misdescribed;
You are ending the contract because we informed you of an upcoming change to the product or terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to end the contract as a result of something we have done wrong.

What We Charge for Collection:

If you are responsible for the return costs and we are collecting the product from you, we will charge you the direct cost of collection.

How We Will Refund You:

If you are entitled to a refund under these terms, we will refund the price you paid for the products by the method you used for payment. However, we may make deductions from the refund, as described below.

When We May Make Deductions from Refunds (If You Are a Consumer Exercising Your Right to Change Your Mind):

We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way that would not be permitted in a shop. If we refund you before we inspect the products and later find they have been handled in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer. For example, if we offer a delivery service within 3-5 days at a certain cost, but you choose a 24-hour delivery service at a higher cost, we will only refund the amount you would have paid for the cheaper delivery option.

Where the product is a service, we may deduct from any refund an amount for the service provided up to the time you informed us of your decision to change your mind. This deduction will be in proportion to the service already provided compared to the full contract.

When Your Refund Will Be Made:

We will process any refunds as soon as possible. If you are a consumer exercising your right to change your mind:

If the products are goods and we have not offered to collect them, your refund will be made within 14 days of receiving the product back or, if earlier, the day you provide evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of you informing us of your decision to change your mind.

Training Services:

No refund will be given for training services not attended. However, we will make reasonable efforts to work with you to reschedule the training if you provide us with at least 14 days' notice. If we cancel the services, we will offer a full refund or an alternative date at our discretion.

OUR RIGHTS TO END THE CONTRACT

We May End the Contract If You Break It:

We may end the contract for a product at any time by writing to you if:

You do not make any payment to us when it is due, and you still do not make payment within 30 days of us reminding you that payment is due;
You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide the products;
You do not, within a reasonable time, allow us to deliver the products to you;
You do not, within a reasonable time, allow us access to your premises to supply the services;
You do not comply with our directions and guidance regarding the promotion, advertisement, and onward sale of our products, including the use of our trademarks and the quality standards we set regarding sales on websites.

You Must Compensate Us If You Break the Contract:

If we end the contract under the circumstances set out above, we will refund any money you have paid in advance for products we have not provided. However, we may deduct or charge you reasonable compensation for the net costs we incur as a result of your breaking the contract.

We May Withdraw the Product:

We may write to you to inform you that we are going to stop providing the product. We will notify you at least seven days in advance of stopping the supply of the product and will refund any sums you have paid in advance for products that will not be provided.

DEFECTIVE OR FAULTY PRODUCTS (IF YOU ARE A CONSUMER)

Your Legal Rights:

If you are a consumer, we are under a legal duty to supply products that conform to the contract. Nothing in these terms affects your legal rights. For more information on your legal rights, please visit the Citizens Advice website at adviceguide.org.uk.

Your Obligation to Return Rejected Products:

If you wish to exercise your legal rights to reject products, you must either post them back to us or, if they are not suitable for posting, allow us to collect them from you. We will cover the costs of postage or collection. Please contact us using the details in Section 2 above to arrange for a return label or collection.

DEFECTIVE OR FAULTY PRODUCTS (IF YOU ARE A LASH TECH AND BUSINESS)

Warranty for LASH TECH & Business Customers:

If you are a business customer, we warrant that on delivery, any products which are goods shall:

Conform in all material respects with their description;
Be free from material defects in design, material, and workmanship;
Be of satisfactory quality (within the meaning of the Sale of Goods Act 1979);
Be fit for any normal purpose as indicated on the product.

Remedies for Defective Products:

Subject to the above, if:

You give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out above;
We are given a reasonable opportunity to examine such product;
We arrange collection, or you return the product to us (please contact us for a return label);

We will, at our option, either replace the defective product or refund the price of the defective product in full.

Exceptions to Warranty:

We will not be liable for a product's failure to comply with the warranty if:

You make any further use of the product after notifying us of the defect;
The defect arises because you failed to follow our oral or written instructions regarding storage, use, or good trade practice (if no instructions exist);
You alter or repair the product without our written consent;
The defect arises due to fair wear and tear, willful damage, negligence, or abnormal working conditions.

Limitation of Liability:

Except as provided in the section above, we shall have no liability to you in respect of a product's failure to comply with the warranty.

Application of These Terms to Replacement Products:

These terms shall apply to any replacement products supplied by us under the warranty.

PRODUCT RECALL (APPLICABLE ONLY TO LASH TECH’S AND BUSINESS CUSTOMERS)

Maintenance of Records:

You undertake to maintain appropriate, up-to-date, and accurate records to enable the immediate recall of any products or batches of products.

Cooperation in Product Recall:

You shall give any reasonable assistance that we require to recall, as a matter of urgency, products from the retail or wholesale markets.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

We Are Responsible to You for Foreseeable Loss and Damage:

If we fail to comply with these terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).

We Do Not Exclude or Limit Our Liability Unlawfully:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;
Fraud or fraudulent misrepresentation;
Breach of your legal rights in relation to the products, including the right to receive products which are as described and match information we provided to you and any sample or model seen or examined by you, are of satisfactory quality, fit for any particular purpose made known to us, supplied with reasonable skill and care, and, where installed by us, correctly installed;
Defective products under the Consumer Protection Act 1987.

We Are Not Liable for Business Losses:

If you are a consumer, we only supply the products to you for domestic and private use. If you use the products for any commercial, business, or resale purpose, our liability to you will be limited as set out below.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

Exceptions to Liability Exclusion:

Nothing in these terms shall limit or exclude our liability for:

Death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors (as applicable);
Fraud or fraudulent misrepresentation;
Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
Defective products under the Consumer Protection Act 1987;
Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Exclusion of Implied Terms:

Except to the extent expressly stated above, all terms implied by Sections 13 to 15 of the Sale of Goods Act 1979 and Sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

Limitation of Liability:

Subject to the above:

We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us;
Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the order value.

HOW WE MAY USE YOUR PERSONAL INFORMATION

How We Will Use Your Personal Information:

We will only use your personal information as set out in our Privacy Policy. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use, and share such information, your rights in relation to your personal information, and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

OTHER IMPORTANT TERMS

We May Transfer This Agreement to Someone Else:

We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it, and we will refund any payments you have made in advance for products not provided.

Nobody Else Has Any Rights Under This Contract:

This contract is between you and us. No other person shall have any rights to enforce any of its terms, except someone to whom you pass your guarantee.

If a Court Finds Part of This Contract Illegal, the Rest Will Continue in Force:

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even If We Delay in Enforcing This Contract, We Can Still Enforce It Later:

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the products, we can still require you to make the payment at a later date.

Which Laws Apply to This Contract and Where You May Bring Legal Proceedings (Consumer):

These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Which Laws Apply to This Contract and Where You May Bring Legal Proceedings (Business):

If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.